Shipping & Returns

SEND

We do our utmost to deliver your order to you as soon as possible. If you order before 12:00, your order will be transferred to the delivery service the same day. We strive to ship your order within one business day.

You can expect your order the next business day between 09:00 and 18:00. As soon as your order has been shipped, you will receive a track & trace code to follow your order.

Sometimes products are not in stock due to freshness and then the delivery of your order may take a little longer. If for whatever reason we do not meet the delivery time, we will inform you as soon as possible.

The prices listed on our website are exclusive of shipping costs. The shipping costs are*:
Letterbox parcel €3.50
Parcel up to 5kg €5.50
Package >5kg €10.00

*Due to high temperatures, shipping costs may vary. Please see our FAQ page for more information.

RETURNS

You have the right to cancel your order up to 14 days after receipt without giving any reason, provided that the seal has not been broken. If the seal is broken, your order is final and can no longer be returned.

If you use your right of withdrawal, you have another 14 days after cancellation to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are at your own expense. These costs amount to approximately €6.95 per package, consult the website of your carrier for the exact rates. If you use your right of withdrawal, the product with all delivered accessories and - if reasonably possible - in the original condition and packaging will be returned to Madaq.

To exercise this right, you can contact us via service@madaq.com. Use the model withdrawal form for this. We will then refund the order amount due within 14 days after notification of your return, provided that the product has already been returned in good order.